Version dated August 14, 2026
1. When to contact us
A user may contact us regarding non-provision, improper provision, an erroneous payment, or refusal of further service where provided by Russian law. Requests are sent to support@yousorofinance.ru.
2. Required identification
The request is recorded immediately upon receipt. If information is insufficient to identify the payment, the Provider may request clarification. A receipt, order number, and other confirmation are recommended to speed up review but are not a condition for the right to request a refund.
3. Review and result
The Provider verifies the payment, service period, access already provided, and applicable legal requirements, then sends the decision to the contact address supplied by the user. Refund timing may also depend on the payment provider and receiving bank.
Language notice. This English version is provided for convenience. If interpretation differs, the current Russian-language document and applicable Russian law prevail.